Return and Exchange Policy
While we provide a
predicted smile simulation video, the response of a living system cannot be
predicted perfectly. Hence, we give you only an estimated treatment time as
your responses to orthodontic forces may vary considerably, varying the overall
treatment duration. The response to orthodontic forces will depend on various
factors which may be different for each individual and the same cannot be
predicted while preparing the treatment plan.
Accordingly,
it is stipulated that once you have made the payment for your treatment, you
agree and undertake that you shall not thereafter be eligible to claim for
refund of any money paid and tendered by you save and except and only in
case of rejection of your case by our team.
Notwithstanding anything mentioned to the
contrary hereinabove, it is clarified and explicitly agreed and confirmed by
you that you shall not be eligible nor be entitled to claim for any refund
including but not limited to the following cases:
- If you did not or have not
complied with instructions/guidelines or failed to share all records and
updates with our team and have not ensured complete tracking of the plan
as advised in the Instruction Manual;
- In all instances where
access to the Pickyourkart Mobile Application has been provided, if you
have not logged in the number of hours daily when the Aligners have been
worn on the Pickyourkart App. In addition to this, if you have not
completed the pre-aligner and post-aligner change form along with the
milestone review form on the Pickyourkart App.
- if six weeks have elapsed
after the conclusion of your treatment and you have had any other
treatment or procedure done at any clinic outside of Pickyourkart
affiliated clinics.
- If during the Pickyourkart
aligner treatment, you have relocated to another city and if there is no Pickyourkart
affiliated clinic in the city where you relocate, such treatment will only
be given/available for you in/at the closest Pickyourkart affiliated
clinics and you will be liable to bear the costs/charges for an external
specialist on your own account and cannot claim or be entitled to claim
the same from us.
- Like any teeth alignment
procedure which is dependent on various factors, the alignment of teeth can
still change after the smile makeover plan is completed, for which you
shall not be eligible for a refund.
- If any treatment or
procedure is availed/undertaken at any clinic which is not a Pickyourkart-affiliated clinic during the term/tenure of the Pickyourkart treatment
plan.
In case of a change of mind,
you can request a cancellation within 24 hours of placing the order; otherwise, a cancellation request for a refund will not be entertained once the order has
been processed.
In case of clear aligners
treatment, once the order has been placed, we do not accept returns. In case of
ill-fitting, we will fabricate new aligners after our team has verified the
facts and reasons for such ill-fitting.
Accordingly, it is
stipulated that once you have made the payment for your Clear Aligners
treatment, you agree and undertake that you shall not thereafter be eligible to
claim for refund of any money paid and tendered by you save and except and
only in case of rejection of your case by us.
Management
Rights:
You also agree and confirm
that the management has the absolute right to review the eligibility of any
refund request based on its own assessment of all facts, circumstances &
customer-provided records and reserves the full and complete right to approve or
reject any claims of refund and also reserves its sole right to grant/approve a
partial or full refund or none at all as shall be applicable in accordance to
the facts and circumstances on a case-to-case basis.
You further agree that
disputes, if any, are subject to the exclusive jurisdiction of Mumbai courts, where
the company has its registered office.
Deductions:
You understand, agree, and
confirm that in case of any payment made by availing 3rd party loans/EMI, the
refund shall be made subject to any deduction as applicable and agreed between
the customer and such third parties as per their terms and conditions.
Further, any refund will be
subjected to any or all applicable deductions on account of payment gateway
charges, delivery, and /or any other service charges as may apply.
Furthermore, any payment
received from you that is in addition to the charges of the clear aligner
treatment for Consultations x-rays, scans, diagnosis, etc. is not eligible for
refund and will be subject/liable to be deducted from any eligible refund.
Mode
of Refund & Timeline
All refunds are processed
within 60 business days after approval and are returned to the customer via
the customer’s payment method only. Alternatively, you may be eligible for
availing a credit note/voucher of the amount to be used in any other treatment
or service with our partner concerns.
Contact
If
you have any questions regarding your refund, please email us at Bhargav.Konduru@Gmail.Com.