Answers to your Questions
TRACKING AND PAYMENTS
Yes, you will receive a Shipper's copy with the tracking number for your shipment as soon as it is picked up and booked by one of our representatives.
Pick your Kart collaborates with reputable brokers and shipping agents at the package's origin and destination points. We are recognized partners for profound shipping companies like FedEx, DHL, and others.
Multiple-package international shipping from online retailers can be very expensive. Our skilled packers combine your purchases into a single package with consolidation and repackaging service, saving you up to 60–80% off standard international shipping costs.
Unless you specify otherwise, we will always attempt to pack all of your items into a single box.
No. We don't support cash-on-delivery. We will return any unpaid packages to the sender.
Absolutely yes, We use PayPal as the payment gateway and with SSL certification the payment process is secure and trustworthy.
INTERNATIONAL DELIVERY
The greater of Actual Weight and Dimensional Weight serves as the basis for all international carriers' billable shipping rates. The package's weight when placed on a scale is its actual weight. The size of the package determines the dimensional weight. A low Actual Weight in relation to size for large items will lead to a higher Dimensional Weight. This is referred to as "volumetric weight" by some people.
Different countries have different lists of Prohibited Items, these items are not allowed for transit. Check the list of prohibited items.
Pickups can happen only Mon-sat 9 am-6 pm India time.
You can choose to abandon/donate your package for no additional charge or to have it returned to an Indian address for a small fee if you ordered some items that can't be shipped outside of India but for some reason, you can't or don't want to return it to the seller. You can message us your instructions on WhatsApp.
OTHER SERVICES
We require the following in order to ship medicines, including ayurvedic, homeopathic, and allopathic ones: 1. The original prescription, with the recipient's name on it. 2. The original sales receipt. 3. Evidence of the recipient's residency in the country of receipt. (Copy of Passport) 4. Verification that the intended medicines are authorized for importation into the country with the drug and customs team of the receiving nation. 5. The delivery period lasts 5-7 working days (subject to customs clearance). .
Yes, As long as they are not prohibited or subject to import restrictions in the country of destination, Pick Your Kart permits the export of liquid and semi-liquid goods. This will result in more Special Package Handling fees. Please be aware that liquids and semi-liquids must be shipped separately from other items and could take an extra 10 to 20 days to arrive at your door.
Agarbattis fall under the category of flammable items, so we are unable to ship them.
The shipping options for some items, including fragile ones like televisions, liquids and semi-liquids, food, medicines, and larger shipments, may need to be confirmed. Your shipping options will be provided to you via email from us. Please read the email carefully to find out why this package is being held and to learn about your shipping options.
PICK-UP SERVICES
Pick Your Kart offers shipping from almost anywhere in India to nearly everywhere in the world.
Except: Pakistan, Myanmar, Turkey, Iran, Iraq, and North Korea.
We do indeed pick up packages in Hyderabad. There might be extra fees for pickup. On our website, you can schedule your courier pickup services in Hyderabad by providing the location, the number of couriers, the weight of the courier, and the availability. We will notify you once our executive reaches your location. Shipment is out of area coverage and cannot be pickup up.
You won't need to submit the seller invoice for each item, though. Before the item can be shipped, you will be asked to submit the seller invoice if there is a discrepancy and your values don't match the going rate.
ASSISTED PURCHASE
We don't have a physical address in India. How can you ship our goods there?
Send your purchases to the virtual address we provide, and we'll take care of the rest. We have a Personal Shopper for you if you need assistance with your shopping. We have made international shipping and shopping a lot simpler, so you can now purchase from a variety of Indian online sellers without a doubt!
We ship to more than 220 nations, including the USA, UK, Australia, Singapore, Maldives, Canada, Saudi Arabia, Qatar, the United Arab Emirates, and others.
Yes, but only before the order leaves our warehouse, Pick Your Kart will return any orders in accordance with the seller's return policy. Any and all shipping costs associated with the return will be your responsibility. If you decide to return the item, Assisted Purchase service fees are NOT refundable.
However, occasionally one of our members will come across an Indian retailer that:
> Refuses to accept payment from any international credit card
> Refuses to accept payment by check or wire transfer
> Requires an active Indian mobile number, which is where your One Time Password (OTP) will be sent, in order to register.
Fortunately, the Assisted Purchase service eliminates these barriers, enabling you to access a wider range of India's products. Requesting Pick Your Kart Super Shoppers to place the orders on your behalf
TAX/CUSTOMS DUTY
Taxes and VAT are computed as a percentage of the item's customs value. The total shipping value, which includes the price of the imported goods, the freight cost, and the insurance, is used to determine the cost. Sales taxes are also charged on imports. Your international shipment's duties and taxes will be charged directly to you by the global carrier.
Below a country-specific threshold, no duty or tax is levied, and clearance procedures are minimal. This threshold is known as the de minimis value. Duty and tax are not charged if you are importing a shipment with a total declared value that is LESS than this sum (certain products may be subject to other types of fees or taxes). Typically, the de minimis value for taxes is different from that for duties.
Every country has a different De Minimis Value, follow the link to know the list of countries and their tax details.
The industry standard DIM Factor (for International Shipments) is 5000. So, the formula is: Dimensional Weight = Length x Width x Height (in cm) / 5000 The industry standard DIM Factor (for National Shipments) is 4000. So, the formula is: Dimensional Weight = Length x Width x Height (in cm) / 4000
Taxes and VAT are computed as a percentage of the item's customs value. The total shipping value, which includes the price of the imported goods, the freight cost, and the insurance, is used to determine the cost. Sales taxes are also charged on imports. Your international shipment's duties and taxes will be charged directly to you by the global carrier.
Different countries have different import regulations, so you might be required to pay import duty at the time of delivery that is collected by the carrier who delivers your package in accordance with the regulations of your receiving country. The shipping fees you pay us do not include these costs. A brokerage fee may occasionally be charged by couriers in order to get your package through regional customs. These fees are not covered by ForwardParcel and they vary. For more information on duties or import fees, kindly get in touch with your neighborhood customs office.
CONTACT US
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